MV Acosta by Lawrence hotels | Hotels in Mussoorie

Everything was good . Lovely being here . Surely would love to comeback Rooms:5 Service:5 Location:5

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If there was an option of negative I would have surely given that only
Worst property nothing like 4star property
Over call they will assure you their property is best, they give the best hospitality
But when you reach they will simply deny everything
Food: They will say it’s a buffet when you reach there they will say they won’t provide buffet.
Finally when you go for dining they surprise you with buffet with very limited food varieties with no starter, 2 main course plain rice and in desert the best they give you suji ka halwa
Food taste was very average or you may say below average
Room: average nothing like 4star property you will get better room with less price easily
Service: very bad literally very bad you have to call them several times to get the geyser on. I will surely not going recommend this hotel as I went with family and my experience is very bad. Rooms:1 Service:1 Location:1

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Very bad experience I came with my family I reserved 3 room with valley view and I had also included bf and dinner but when I was booking the property Deepika told mea the she will provide buffer but when I reach there there were no buffet at dinner and when I told them they were giving 4 things 1 palak panner 1 masoom 1 dal rice salad and in sweet there is suji halwa is this the buffet and they are telling there property 4 star and then I told them I have paid 1000 per person for this buffet then there response was normal then I call Deepika then I told her I will not take buffer then se agree with it then they have deduct 3000 in aur total bill so it's a humble request not to add meal in your package rooms were also soo costly as there was soo cold the warm water was also not coming on the taps 2 to 3 times when we went in the reception then 1 person came then water starts coming very bad management staff also not so polite charged 13000 for three rooms but no service nothing bad experience Rooms:2 Service:1 Location:2

Very good services, good and clean rooms with best views Food was great and staff is very polite Rooms:5 Service:5 Location:5

Location is awesome, food is really good. Staff is very comparative specially Mr yogesh, Mr Aayush, Mr Sagar and Mr Rohit.
My stay was awesome, will back in same hotel for next time. Rooms:5 Service:5 Location:5

Most amazing service...nice staff worth to visit nice location .... Rooms:5 Service:5 Location:5

My experience with m v acosta was very good , we were travelling with a group of 25 members , the hospitality , the services were upto the mark and was more than expected . The food was also very good . All the staff were courteous and polite and come operative . Very good experience . Rooms:5 Service:5 Location:5

A very bad experience in this property we had booked a room for 2 nights with a view and we get a wall view the rooms are dirty, paint is falling off, this is not a 4 star property as mentioned too.. after not staying in the property they did not even refund us… please do not stay in this property and spoil your holiday managers, sales team, staff all use less.. keep my money you beggars 😂😂😂😎😎😎 Rooms:1 Service:1 Location:1

Rooms were nice. Food is nice. Staff is polite. Less stars because I stayed here on 31st Dec and 1st Jan. The place was almost deserted. Other than 3 to 4 other families...we did not see any guests. Dinner buffet was delayed and also turned out to be served at table due to low number of guests.. the buffet was not arranged. Food was delicious.

We had water issues..boiler got damaged and no water in tap.. neither hot nor cold.. then cold water started and they gave hot water in buckets.

Reception desk guy was sick so no one there. Every other member had to come down to talk about the water issue.
Should have been better managed Rooms:1 Service:3 Location:3

Never experienced such a worst stay. No manners and dictating staff. No shower, when asked saying that it has been ordered. Smell at bath room. Room heater is on chargeable basis of Rs 500 per day and when asked that also gone for maintainance.
Highly Recommended not to use this hotel. We were struck since we paid full in advance. Rooms:1 Service:1 Location:null

Having stayed in 100+ hotels both in India and abroad, I can clearly state that this is the WORST property I have stayed at.

We were a large group including my 80 year old grandmother and my 3 year old daughter. We had booked 4 rooms.

The rooms were in a poor state of maintenance - basics such as drinking water, tissues, hot water, even the hand shower were missing. Washrooms were stinking and unclean.

Service was even worse.
- For drinking water - we had to call more than 5 times
- For the hand shower - after persistent followups, the staff uninstalled these hand showers from other rooms and installed in ours. One room had to manage with a bucket and mug.

And above all the service staff is rude and acted as if they were doing us a favour.

All of this, combined with the constant banging noise from the second floor which was under construction, made this one my worst stay experiences.
Please avoid. There are much better properties out there. Rooms:1 Service:1 Location:null

Never stay in this hotel… these are only money minded peoples

If you choose this hotel then you will face below issues

Bad smell will come from there room
Only 3-4 items will serve for your dinner
Gobhi masala
Paneer kadhai
Dal
Rice
Thats it and they will call it as 4 star

I stayed 2 nights here
Day 1 dessert - Sevai kheer
Day 2 - Rava sheera

For this we are paying 6-7k

No juice was served on day 1 no live counter for dosa

Here temperature will be 4-5 deg and these peoples will charge you Rs 500 per heater per day which will heat 2 tiles only

The 1st hotel i ever saw whose staff is saying Sirji Nahi Ho payega for everything

They don’t care about their business

So lets tell them what is the power of our review
I appreciate efforts of room service guys that was the only good thing about the hotel Rooms:1 Service:1 Location:1

Canteen services very good Rooms:5 Service:5 Location:5

Food was awesome and especially I will mention the service as well and the service team leader yogesh was very polite and all the team members like rohit and Sagar and aayush apart from this i will mention the chef's as well like Rajesh chef and sanjay all keep it up guys just remember room amenities please Rooms:5 Service:5 Location:5

food was awesome and i stay here for 3 days and the service was very good and i wish you best of luck the guys for future indeveours Rooms:5 Service:5 Location:5

I had a wonderful stay at MV Acosta during my college tour. The rooms were clean, spacious, and well-equipped, and the location was perfect for accessing nearby colleges.

What truly stood out was the exceptional hospitality—the staff went above and beyond to make my stay comfortable, offering helpful tips and ensuring I had everything I needed. The in-house dining was also fantastic, with delicious food and attentive service.
Overall, MV Acosta provided a perfect mix of comfort, convenience, and outstanding service. Highly recommend! Rooms:3 Service:5 Location:5

It was a good experience, the breakfast buffet was really nice, the service was also very good, and the location was brilliant! The room was spacious, but the bathroom was small; there was no space to take a bath. And the TV in my room was not working 😭 There are a lot of tourist attractions nearby. One thing I liked was that there was no depressing elevator music as there is in other hotels. Rooms:5 Service:4 Location:5

UNDESERVING to be considered under the 4 STAR bracket. WORST EXPERIENCE at MV ACOSTA during my stay in the hotel premises from 27th - 29th of DECEMBER due to following reasons:
1. HYGIENE of WASHROOMS is POOR and CONJUSTED with the basin, toilet & bathing area all packed next to each other with little or no space at all.
2. WATER WASTEAGE at all time high since one needs to run the tap open for about to 35-40 mins, just to get hot water ( Note: Temperature at Mussoorie is about 0°C - 8°C ).
3. HOSPITALITY with respect to ROOM SERVICE is VERY DISAPPOINTING considering that one needs to CONSTANTLY REQUEST, REMIND and WAIT until you get your necessity fixed / delivered.
4. HOSPITALITY at RESTAURANT was RUDE due to which we preferred to EAT OUTSIDE.
5. MAINTENANCE is BELOW PAR ( Items like Hand Showers are switched amongst rooms upon request )
6. HEATERS are CHARAEABLE considering the temperature at Mussoorie during December which doesn't make any sense while being a 4 star hotel 7. Seems everything is just business and NOT CUSTOMER SATISFACTION. Rooms:1 Service:1 Location:null

Washrooms are smelling so bad.
Room service is very poor.
Bath towels are not clean.
Hotel service people have no manners.
Large group of people are given importance and the small group is ignored.
Food is served very late. Only few room heaters are available which are given on paid basics. Rooms:1 Service:1 Location:null

Location of Hotel is Very good, Pleasant Stay Rooms:5 Service:5 Location:5

Worst kind of service experienced ever.

- Stinking and leaking bathrooms.

- No shower curtains.

- Bathroom water flows into room.

- No hand shower in bathrooms.

On repeated requests could get for 3 rooms (that too were removed from other rooms and fixed, we were told). Finally had to ask for a bucket and mug for another room.

Dining experience was even worse. Once seated we were asked to shift elsewhere to accommodate another group. When refused they showed anger and deliberately served the food late.
Recommend never to try this hotel. Rooms:1 Service:1 Location:null

Utterly disappointed with the maintenance of rooms and service by their staff.
-There were no toiletries, handshower (or any alternative to take bath). Despite requesting to fix the necessary items the service was delayed as they had to arrange it from another room's bathroom. The bathrooms were stinking too.
- A plain bread slice requested for our 2 year old daughter's breakfast was given after half an hour of multiple requests.
- Drinking water requested in the evening was given the next day again after multiple reminders.
- There was no response to calls dialled to housekeeping, room service and reception. Everything had to be chased in person.
Please avoid staying at this property. Rooms:1 Service:1 Location:null

Don’t stay at this place.. they claims 4 star but the service is like 2 star.. bed smell in room.. we booked the room facing valley but they accommodated the room which faces store area.. food service is very poor.. they don’t serve non-veg food in buffet.. restaurant staff is incoperative Rooms:1 Service:1 Location:5

The staff and the hotel management is just running after money and doesn’t care about how one’s experiences go about. On the very first day, we had already communicated that we are paying one night advance and will be deciding about the next day stay after having a look at the room (as we were skeptical about it because of other reviews and the representative Dipika agreed at the time), however, we were told upfront very rudely that there is a 'policy' that we can’t have a look before full payment is done. After a few exchange of glances, the receptionist asked us to leave our bags behind and have a look first and that he will get them send once the payment is received. The initial behavior itself which was utterly rude and disrespectful was a big red flag which we unfortunately chose to ignore. After this, once we settled down, the pressure of the water was barely any and the water was coming chilling cold in the shower. After asking, we were told that the boiler had been broken and is being repaired. We had to leave the room and go outside without being able to freshen up. The next day, there was NO WATER and we were AGAIN told that the boiler is broken because apparently the guy who fixed it earlier was new and couldn’t do properly and now their regular guy is coming. We had to make use of water in the buckets for not only shower but freshen up purpose - the flush wasn’t working at all and it was very unhygienic as well (something that didn’t set well with us especially since the same excuse was sticked throughout our stay). We initially had plans to stay another day, however, thankfully after all this we decided to check out. The representative Dipika who was our first point of contact throughout the start barely did anything despite calls (most of which she chose to not even pick) and made fake promises that water will come in 5 minutes (something that everyone was telling us and HOURS WENT BY) and her last suggestion was to get us shifted to their another properly which was 25 minutes away. There was no follow up or anything after that call and the whole experience was pathetic. Living on the streets would likely be more comfortable than having to face all of this and getting same excuses every time. We have stayed at 3 star, 4 star, and 5 star hotels, but this hotel is a BIG NO and disgrace to hospitality business. @Lawrence group please look into this as the view and property is stunning, however, the staff that is hired is pathetic. Rooms:1 Service:1 Location:1

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We visited on 2nd Jan for 2 nights. Thought that the work pressure on hotel staff would have been tremendous on year end 31st and hence the recent reviews were negative. Hence, even after seeing the negative reviews we still went ahead and booked the hotel only because of the location and the views it offers from its executive rooms.

Rooms - 1 - because they are having constant problem of hot water. The basin gets clogged. The washroom size is too small. Worst part the toilet seat and bathing space is too close to each other.

Service - 0 - because they were not able to honour time of their customers. The issue is not with the boys sitting on reception or the ones handling restaurants and room service. Its mainly the management who are not acting up on the negative reviews and the suggestions from customers as well as their own staff. The alternate arrangements for hot water in a tub was not provided even after repeated calls for more than 3-4 hours. And their was total chaos on 3rd and 4th Jan morning. Every single customer was complaining about the hot water issues.

Food - 2 - absolutely not up to the mark. The breakfast was more pathetic. Dinner was OKish.

We did get heater as complimentary in exchange of our complains, but still the overall experience for the hotel who takes entire money when u first checkin, is not a deal at all...
Not worth the stay, until they acknowledge and act upon the negative reviews. Rooms:1 Service:1 Location:4

Best property nice location worth to visit Rooms:5 Service:5 Location:5

Nice property. Near to Mall Road, great hospitality. 10/10. Rooms:5 Service:5 Location:5

Avoid at All Costs: Overpriced, Freezing, and Poorly Managed!
⭐☆☆☆☆ (Doesn't deserve any star but giving 1 Star because staff tried their best to make the stay some what manageable)

We stayed at MV Acosta by Lawrence Hotels in Mussoorie during our trip on 20th December'24, and it was hands down the worst hotel experience we've ever had. Despite its 4-star pricing, the property doesn't even meet 2-star standards. I'm convinced that their high ratings are manipulated because the reality is a nightmare.

# 1. Overpriced and Deceptive
The hotel charges like a luxury property, but it’s far from it. Facilities and services were subpar, nowhere near what you expect for the price. If you’re thinking of staying here, read on to understand why this place is a disaster.

# 2. Location: Inconvenient and Isolated
The hotel is located far outside Mussoorie on the way to Kempty Falls, but not close enough to be convenient for sightseeing. The location offers no amenities nearby, leaving you stranded.

# 3. Property: Poorly Maintained
Though supposedly new, the property already has damp walls, a pervasive foul smell, and no additional amenities like a gym, kids' play area, or recreational spaces. For the same price, **Country Inn** (where we stayed the next day) offers all of these and more.

# 4. Rooms: Freezing and Miserable
The room experience was horrendous :
- Indoor temperatures were about 6°C—almost as cold as outside!
- Room heaters were outrageously priced (40% of the room cost) and ineffective (raising temperatures by only 2°C, making it 8°C).
- Bed warmers were unavailable, making the cold unbearable, especially for our elderly parents and small children.
- Hot water was provided only during specific times, and even then, the quality was abysmal—dirty half-buckets offered by staff when the system failed.
- Bathrooms were cramped and frequently choked. We booked their "best" category room, but it was the worst we’ve ever stayed in, with zero sunlight or scenic views.

# 5. Food: Poor Quality, Overpriced, and Unhygienic
- The food was subpar, and my daughter even vomited after dinner. The next day, my parents and daughter fell ill after eating there.
- The restaurant itself was freezing, with no heaters, so food got cold quickly.
- Portion sizes were laughably small (40% of what you’d get elsewhere), prices were exorbitant (60% higher), and options limited due to the isolated location. We ended up wasting both food and money. 100% loot.

# 6. Ambience: Chaotic and Stressful
The atmosphere was hostile. During breakfast, we witnessed at least four separate arguments between guests and staff. Everyone was visibly frustrated with the hotel's poor policies and facilities.

# 7. Staff Service: Polite but Helpless
The only saving grace was the staff’s politeness. However, they were completely powerless to address guest concerns because the management is apathetic and indifferent to both customer complaints and employee welfare.

# Summary This place is the perfect destination if you want to torture yourself and your loved ones while paying a premium for it. Avoid at all costs, and save yourself the agony. There are far better options in Mussoorie that will actually value your time and money. Rooms:1 Service:2 Location:1

Had a great experience. Great Service 👍🏻 Rooms:5 Service:5 Location:5

Excellent stay! The hotel offers clean, comfortable rooms, exceptional service, and a welcoming atmosphere. Great location with easy access to nearby attractions Rooms:4 Service:4 Location:4

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The atmosphere creates a truly memorable dining experience. The exquisite flavors and presentation of the dishes are noteworthy. Every detail contributes to a wonderful sense of occasion. It's a pleasure to recommend such a delightful establishment. We anticipate returning soon for another exceptional meal. Rooms:5 Service:5 Location:5

Nice food , location is amazing , staff is cooperative. Rooms:3 Service:4 Location:4