Question 1

Q. Where can I find the Contact Details of the Hotel?

Accepted Answer

The Mobile Number and location of the hotels are listed on the Contact Us page of the staybook. or in the hotel description. They will also be shared after you have made the reservation in the confirmation email.

Question 2

Q. Where can I find the directions and address of the hotel?

Accepted Answer

Below the Hotel's picture is a logo of the map icon, where you can get the address with the details of all significant surrounding areas nearby.

Question 3

Q. What are the documents required at check-in time?

Accepted Answer

All Indian nationals are needed to validate their govt. Approved photo ID proofs like Aadhar cards, Passports, Driving Licenses, Voter ID Cards, PAN cards, etc., and Foreign nationals must present their Passport &; valid Visas.

Question 4

Q. Whats the difference between a Double room and a Twin room?

Accepted Answer

A double room has one double bed. A twin room has two single beds.

Question 5

Q. We have two small children; can we get extra beds in the room?

Accepted Answer

Yes, you can get an extra bed applicable to additional charges.

Question 6

Q. Is breakfast included in the price?

Accepted Answer

It mentioned your room plan. Also, you can choose from the Rate Plan and the 'CP' plan for complimentary breakfast.

Question 7

Q. What is the check-in and checkout time?

Accepted Answer

Check-in time is noon and check.out time is 11 AM the next day.

Question 8

Q. Does the hotel need a deposit or a payment in advance?

Accepted Answer

Yes, The hotel requires a deposit, which will be mentioned on the overview page of the hotel and will be deducted from the total pending amount at the time of checkout.

Question 9

Q. How do I know that my reservation is confirmed?

Accepted Answer

When you have completed the steps of the reservation process after showing the confirmation page, you will get the mail and WhatsApp message from the hotel with all the necessary information, such as the hotel contact number required during check-in.

Question 10

Q. I booked a hotel but am still waiting to receive a confirmation by email or message. What do I have to do?

Accepted Answer

After completing the booking process, you'll receive a confirmation e-mail only if you have entered the correct email ID. Also, you can contact the hotel reception and ask the managers for details.

Question 11

Q. Can I Book a Hotel for Day Use?

Accepted Answer

Yes, you can, it's for only 5 hrs. It means that you have to stay in the room for 5 hrs. After that, you have to check out the room. We have many slots, but you need to confirm first.

Question 12

Q. How can I request an Early Check In or Late Check-Out Time?

Accepted Answer

We advise you first to contact the Hotel. Then you can confirm with the hotel for early check-in and checkout, which would incur some extra charge.

Question 13

Q. I will be arriving late in the evening at the hotel. Can I still Check-in?

Accepted Answer

You will find the check-in time on the hotel policies. The hotel is open 24 hours. You can check in anytime after midnight on your booking date.

Question 14

Q. The hotel offers a shuttle service, and how can I book it?

Accepted Answer

Yes, the hotel provides a shuttle service, but on a chargeable basis; Please contact the hotel directly to arrange it only after your reservation is confirmed.

Question 15

Q. Are Visitors allowed in the room?

Accepted Answer

No, visitors are not allowed, but visitors can meet the guests at familiar places including the reception.

Question 16

Q. Are taxes included in the room rates?

Accepted Answer

12% extra taxes are applicable on all hotel room rent. Room Rates exclude all taxes.

Question 17

Q. Do you accept unmarried couples with a local id?

Accepted Answer

Yes, unmarried couples are allowed with local IDs for specific hotels; please contact the hotel before making your reservation.

Question 18

Q. Is hot water provided to the customer in their room?

Accepted Answer

Yes, a boiler or geyser is available in each room, providing continuous hot water for customers during their stay in the hotel.

Question 19

Q. Is there an elevator?

Accepted Answer

The elevator is available in all hotels except “Hotel Jai Balaji.”

Question 20

Q. Will you provide the contact number of the hotel?

Accepted Answer

The Mobile Number and location of hotels are listed on the contact-us page of the staybook. in, or in the hotel's description. They will also be shared after you have made the reservation in the confirmation email.

Question 21

Q. Is it a private room and washroom?

Accepted Answer

Yes, your room is a private room with a personal washroom.

Question 22

Q. Is the hotel safe for couples?

Accepted Answer

Yes, it's safe for couples.

Question 23

Q. Is Air conditioning available in the Hotel Room?

Accepted Answer

Yes, all our rooms are equipped with air conditioning, which is also mentioned in the Hotel Room details.

Question 24

Q. Does the hotel have parking facilities?

Accepted Answer

Yes, we have, but please inform the hotel about your car before your arrival so they can arrange a proper space for your vehicle before your arrival.

Question 25

Q. I will be arriving late in the evening at the hotels in delhi. Can I still check-in?

Accepted Answer

Yes, you can check in anytime after noon. All major hotels have a check-in time of noon and a check-out time of 11 AM the next day.

Question 26

Q. How can I cancel or change my booking?

Accepted Answer

You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email.

Question 27

Q. How far is Hotel from the New Delhi railway station?

Accepted Answer

It's 10 minutes away only. The hotel is near the New Delhi railway station.

Question 28

Q. How can I get to the airport?

Accepted Answer

You can take the Metro or Cabs from the airport or ask for an airport transfer from the hotel itself, but you need to update the hotel for your arrival time and flight details.

Question 29

Q. Do you provide airport pickup and drop service?

Accepted Answer

Yes, we provide airport pickup facilities.

Question 30

Q. Does the staybook have a restaurant?

Accepted Answer

Yes, we have our restaurant, where you can enjoy all the major meals from different cuisines that we offer.

Question 31

Q. Do I pay a cancellation fee?

Accepted Answer

We will never charge you a cancellation fee if you cancel before your free booking period, which you can find in the cancellation policies.

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