Hotel Sun Palace | Hotels in New Delhi

Reception staff is not professional. Room service not satisfactory. Good thing is it is near metro station. Wash room are clean. Channels in tv not running. Remote of tv missing after told reception problem not solved. He is not listening …

- 7 years ago on

Bad attitude of receptionist.
Check Inn denied on booking with OYO. TV not working in all rooms. …

- 6 years ago on

Very bad experience
Hotel is good but the staff was very bad and misbehaving staff And guys plzz dont give your phone to the staff at the time of check out bcoz …

- 6 years ago on

They have very poor service. I have booked hotel for 2 days check-in hotel late on first day but when I arrived they have given room to someone else after discussion allocated room which was on 3floor. Food was not good better try outside. …

- 6 years ago on

The service was pathetic, I ordered the food and it took an hour to get me...they didn't handover the key even after 4 hours. We had to wait a lot to get the keys, all the staffs are very argumentative, clearness is just okay inside the …

- 4 years ago on

It's one of the worst experiences I ever had. The receptionist is manner less and trust me she leaves no chance to charge extra money for very unnecessary things. Please stay away from these fraudsters.

- 4 years ago on

Extremely bad experience. The bathroom is totally dirty and stinking. The bed sheets are in a condition that will make you sick. It has got burnt holes, human hair, stains and what not. Staff is toatlly senseless. DO NOT stay at this hotel.

- 6 years ago on

Worst oyo ever. The bed and pillow had so many stains that i had to use my own blanket to sleep. Staaf was extremely rude and didn't even have a bottle of fresh water. The room smelled like dead rats. The washroom was dirty. Tv was dangling …

- 6 years ago on

Worst experience. Hotel manager is a tout person. Took/ snached my mobile and gave the rating 5star without my concern. After i caught this fraud activity he claimed that rating window will open after 6hours(tried to make me fool again). …

- 3 years ago on

The worst hotel ... 1- they have given the wrong location on the app.||2- and after partial payment (i.e. forcefully) through the app they'll overcharge you, while check in saying that it was not their final price or give some other …

- 4 years ago on

One of The MOST PATHETIC. WEIRD EXPERIENCE. Still not able to believe that I choose this property by OYO. That's not given any reason even just to believe that WE'RE IN AN HOTEL atleast. Totally wastage of MONEY. SMELLY Entire washroom. Zero maintenance. OYO should maintain its reputation. Hope OYO team will look after about it

- 3 years ago on

This is the last place you ever want to visit with your partner or even if you are staying alone. There is no service at all, Reception is unhelpful and staff is rude, There is no privacy they don't even know what privacy is. BEWARE OF …

- 5 years ago on

Worst. It's like you are staying in the garbage storer. Nothing was good there. There were two girls at the reception and both of them were illiterate and like begger. They didn't even on my ac. Apart from this if you see that room you won't stay there. I was trapped by paying money first.

- 3 years ago on

the staff was very unprofessional and rude, the receptionist was misbehaving with almost all customers, she torn my ID after photocopying because I was putting a remark that this is used for hotel check in purpose. I even ask her who is the …

- 3 years ago on

Very very bad experience I booked 2 rooms for a night in 1350 INR online but hotel owner additionally asked for 1800 ... And didn't allowed us to check in .they rejected to give us …

- 3 years ago on

I booked the foom from oyo app and when i went to the hotel the receptionist asked me to make the full payment and then she will provide me the room and the moment I made the payment through Gpay, the receptionist said they don’t have any …

- 3 years ago on

Horrible hotel. The room that we stayed in had leakage problem and even after informin them they did nothing about it. The bathroom was so small that stnding in there was also difficult and the water came out while taking bath.They did not …

- 8 years ago on

If possible would give negative 10 stars. First they enlist on platform like Oyo where price is shown less as compared to what they want. After booking is done online they refused to provide the room and asked to cancel the reservation and …

- 3 years ago on

Staff argues a lot.. not well mannered..
Room is quite small . not at all as shown in images.. Not cleared properly.. washroom light wasn't working properly.. there is a …

- 3 years ago on

we booked 2 rooms and made the payment also but when we reached the hotel receptionist said we have to pay more| the behaviour of the hotel receptionist was very rude. he gave only one room instead of 2. me and my family 5 people had to …

- 3 years ago on

They are cheating the customer and charging extra money I have paid already Rs.860 to your OYO through online platform and again they have charged me Rs. 1199(I have enclosed my bill and escalated to your help support)...Rooms are also very …

- 3 years ago on

3rd class staff.. don’t know how to behave. They do checkout before you check in.. never seen worst peoples like them. No time value nothing.. the lady at desk is to hide their behaviour but they’re not good at all

- 3 years ago on

i never checked in , i was denied check in by the owner , he had intentionally increased stay charges by around 900 when i reached there . even oyo customer service didn't communicate with me , i tried many times . worst experience i faced …

- 3 years ago on

Worst hotel to stay . Poor ac room .Ac controlling from reception.after 12 pm they switched off .main thing they ask to leave the key when you go out and what shocking they use to do is they asked us at what time are you entering room ? …

- 3 years ago on

Worst ever experience I can't believe I choose this hotel to stay They are modified to our booking detail then say that you are book only room for one person then said that if you wanna stay 4 person then you will pay extra charge and Rooms …

- 3 years ago on

A single to describe this third class hotel staff - idiots , booked a room through oyo , first they denied as room rent was low according to them then misbehaved for no reason. I will make sure that none of my knowns ever book this hotel

- 2 years ago on

I booked a room via oyo for 2 days 24/12 to 26/12 but when arrived in hotel to my surprise, The lady offered me other hotel room, there no TV, AC unhygienic room, After having traveled 2 days in train I and my family 9 year old kid, this what oyo had to offer me. Thank you soo much OYO

- 2 years ago on

They don't give check in through OYO. I already paid full amount to OYO for this hotel but when I went there they said they will not give check in. You call OYO for refund. And then charged more money for stay. So I gave them 2 days full amount for stay other than amount i paid to OYO.

- 3 years ago on

Very sad experience.|Booked and no room when reached.|Informed hotel abt late arrival and they confirmed. Still.|Staff are like bouncers. We had to walk to find another hotel-03:30 am on streets of DL

- 2 years ago on

They denied for check-ins from Oyo and We have paid 3 times of the payment after that only they allow a single room for 4 people . And they have given the worst room where fan was not there , ac was not working properly and .Toilet seat was broken. Behaviour of the staff was too rude. I believe these kind of hotel should shut down.

- 2 years ago on

I would give this hotel zero if possible. Worst hotel I have ever visited. I booked this hotel through Oyo and I have paid the money through Oyo itself. When I reached the hotel they didn't allow me to check-in and was asking for extra …

- 2 years ago on

Pathetic room and staff very rude. Bedsheets had blood stain and rooms were stinking. Receptionist lied and took phone on the pretext of checking invoice and herself gave high rating on Oyo. Don't fall for high rating on Oyo sulabh …

- 3 years ago on

Don't go there. I will highly recommend to don't go there. The worst hotel i have ever seen. The lady on the reception is very cheap. Her behavior is worst. I have booked this hotel from agoda app but when i came at the property she said my …

- 2 years ago on

Worst service,Please don't go for this hotel. The experience with this hotel was knightmare . The hotel manager and receptionist both are rude and give no respect to guest. I had similar experience as the other peoples who reviewed, I …

- 2 years ago on

All those review of 'nice' , 'good' all are fake .. to upagrade the rating of hotel. In simple terms, they take advantage of your vulnerability and quote double price when you reach the hotel. Issey better h book a townhouse or something in gurgaon(1000/-). Atleast never go anyplace where there is a hub of hotels.

- 3 years ago on

Same experience like other you book hotel from Oyo at a cheaper rate and when you visit hotel you found that your booking has been modified and hotel manager denies the check-in and you have to look for another hotel with elevated prices. …

- 2 years ago on

The person at reception charged us extra because as per him... OYO has shown us the low prices. They asked us to cancel our oyo booking and asked to pay additional 1200 per day for a room (which was listed at 550rs on Oyo) The room was so …

- 2 years ago on

Pathetic.Giving 1 star because unfortunately there is no option to give minus star. No hygiene, no cleanliness, in-fact we were accompanied with termites,bedbugs and other insects that i cant even name. The bed cushions were not cleaned …

- 2 years ago on

My stay at Hotel Sun Palace in New Delhi was terrible. The room had torn bedsheets, and the bathroom was filthy with poor water pressure. To make matters worse, I saw cockroaches and lizards in the room. The air conditioning didn’t work …

- 8 months ago on

Fraudster hotel and Worst service I have ever got. The receptionist(girl) had fooled us .. we had booked the hotel by OYO for 2 persons . The girl said you have booked for only one person. I thought it was my mistake. After at the …

- 2 years ago on

Disgusting sheets, bed bugs here and there crawling onto the skin, no water supply, zero facilities, broken door lock and bad service.

- 5 months ago on

My recent booking at Red Palace turned out to be an absolute nightmare. From the moment I arrived, I had to face a series of problems, and to my dismay, the hotel staff attempted to scam me. It is incredibly disheartening to have such an …

- 2 years ago on

The rooms are clean, and the location of hotel is also very good as it is just situated in between Faiz Road Karol Bagh and Jhandewalan Metro station. …

- a year ago on

The best place for visit for couples I fell very safe and comfortable in this hotel and the room was also very good 😊 and very comfortable.and the service also very best of sun palace hotel. …

- a year ago on

This is a very bad hotel in delhi..the staff talk to customers very rudely and demand extra money instead of allowing you to on booking rate..very bad.. shameless people are operating this hotel..you should never book this hotel..see the reviews..keede padege inke staff ko.

- Edited 5 months ago on

AC wasn't worrking from the time I checked in. They assurede to fix it by evening but they didn't. Again promised to change the room next day. The room they offered next day smelled like a rotten rat is there, had to sleep again without Ac. Red Stains on towels. Won't recommend at all.

- 9 months ago on

I had booked a hotel for 699 and opted to pay at the hotel as it was shown in OYO, but when i reached the hotel OYO shows the price 1050 suddenly, as i planned to just sleep overnight and was in budget, this gave me very bad experience with OYO

- 9 months ago on

I recently stayed at Sun Palace Hotel in Jhandewalan, Delhi, and had a great experience. The hotel is conveniently located near the Jhandewalan metro station, making it easily accessible. The hospitality was excellent, and the staff was …

- a year ago on

Worst hotel ever seen. I had booked two rooms in this hotel via OYO customer care on 23 of June for 28-30 of June 2024. …

- a year ago on

This is the best place for visit and also for stay with family also, the hotel rooms are very good and cleaned so I personally like and enjoyed in this hotel sun palace ☺️

- a year ago on