Kempinski Kasa De Tortoise | Hotels in Lucknow

1. Age Restrictions:

Guests below 18 years of age are not allowed alone at the property.

2. ID Proof Requirements:

Passport, Aadhar, Driving License, and Govt. IDs are accepted as ID proof(s).

Local IDs are not allowed.

3. Pet Policy:

Pets are allowed/not allowed have to be confirmed by the hotel authorities.

4. Smoking/Alcohol Rules:

Smoking within the premises is allowed.

Alcohol consumption is not allowed within the property.

5. Accessibility:

Property is wheelchair accessible/not accessible has to be confirmed by the hotel authorities.

6. Key Information:

The caretaker assists with check-in.

Keys can be collected or deposited through building staff.

7. Visitor Policy:

Guests are requested not to invite outside visitors into the room.

Common areas can be used to meet visitors.

8. Substance Abuse Policy:

Strict prohibition of drugs, and alcohol abuse.

Strict action will be taken against violators, including eviction and blacklisting.

9. Hostel Suitability:

Well-suited for young backpacking travelers, families and couples.

10. Restaurant Information:

No Restaurant present in the Hotel

11. Private Parties/Events:

Allows private parties or events.

12. Cancellation Policy:

If canceled before seven days: 75% refund, Between 7 days-72 hrs: 50% refund, Less than 72 hrs, No-Shows or Early Checkout: No refund.

13. Property Policy:

Valid photo ID is required for guests above 18.

Acceptable IDs: Driver's License, Voter's Card, Passport, Ration Card.

The primary guest must be at least 18 years old.

Standard check-in: 2 PM, standard check-out: 11 AM.

The room tariff includes taxes; optional services are charged at check-out.

14. Booking Concerns:

Staybook will not be responsible for any check-in denied by the Hotel due to the aforesaid reason. Updates are subject to applicable charges,

Modified bookings subject to availability and revised policy, Cancellation / modification charges standard; waiver at the hotel's discretion.

15. Payment Mode:

Option to pay now or at the hotel (if available).

16. Check-In / Out Information:

Check-in time: 2 PM, Check-out time: 11 AM.