What to bring

• Carry a valid ID or passport, as they are needed for ticket validation.
• Adequate cash in Mexican Pesos is recommended. Smaller denominations will be handy for meals, souvenirs, and tips since some locations may not accept credit cards (which incur a 7% fee).

If you plan to swim at the cenote, don’t forget your swimsuit.

What’s not allowed

• Drones, tripods, and selfie sticks are prohibited at Chichén Itzá.
• Pets and service animals cannot enter the site.
• Touching or climbing monuments is forbidden.
• Large bags are not allowed inside the site.

No food or drinks can be brought into Chichén Itzá.

Accessibility

This tour isn't suitable for wheelchair users, pregnant women, or visitors with limited mobility.

Additional information

• Your group will be intimate, consisting of no more than 10 people plus the guide.
• The ticket price includes cenote entrance fees and all local taxes.
• Renting a life vest for swimming in the cenote is mandatory at US$9 per person.
• 24 hours before your tour, you'll receive confirmation of the pickup time.
• Your ticket comes with travel insurance included.
• The tour will proceed rain or shine; however, changes due to severe weather may occur and you’ll be informed accordingly.
• A minimum of four participants is required for the tour. If this number isn't met, an alternative arrangement will be offered, or a refund given if cancellation occurs.

For hotels outside Tulum city or its Hotel Zone, there’s an additional pick-up fee.