The voucher must be used on the selected date and within operating hours; Invalid after expiration • Tickets are non-refundable and no refund will be made on any ticket except as required by the Australian Consumer Law, or as otherwise specified by Sydney Zoo. • Sydney Zoo reserves the right to add, withdraw, reschedule or substitute artists and / or vary advertised programs or prices. • GLOW at Sydney Zoo is an outdoor event that may, at times, be affected by inclement weather. Guests acknowledge that GLOW at Sydney Zoo will proceed in all-weather including heavy rain. Refunds will not be issued due to inclement weather. We recommend that all guests come prepared for the weather conditions