The voucher must be used on the selected date and within operating hours; Invalid after expiration • You will receive confirmation in the form of a tour voucher at the time of booking • The complete tour operator information, including contact details, is included on your tour voucher • A wheelchair ramp is located at the two main entrances. Wheelchairs may be borrowed from the security desk in the museum foyer if needed • Admission is free for children ages 0 to 4 Children ages 12 and below must be accompanied by an adult at all times while inside the Museum • No food or drink is allowed to be taken into the galleries as eating or drinking in the galleries is not permitted Refunds or exchanges are not possible for any ticket • For the comfort and safety of visitors and collections, large bags, backpacks larger than 40 cm (L) x 15 cm (W) x 35 cm (H), tripods, and motorcycle helmets cannot be taken into the galleries Electronic lockers are located inside the visitor lounge located inside the northern entrance and in the atrium visitor lounge and Kai Room, located inside the southern entrance. Fees apply to use the electronic lockers• Visitors are welcome to use hand-held cameras with flash and video recording equipment for private purposes in the galleries unless otherwise indicated. Tripods are not allowed. Please note that audio and/or video recording of Auckland War Memorial Museum Highlights Guided Tours, Māori Cultural Performance, Maori Cultural Chinese Experience, and Mandarin Tour of Māori Galleries is not permitted