What to bring

• Pack a pair of comfortable shoes, as there will be plenty of walking and stair climbing at both the stadium and museum.

A fully charged phone or camera is essential if you wish to take personal photos during your visit.

What’s not allowed

• Pets are prohibited inside the stadium and museum premises.
• No outside food or beverages are permitted within these areas.
• Lugging large suitcases is forbidden due to a lack of storage facilities during your tour.
• The use of any substances that impair judgment before entering the museum is not allowed.

Smoking, drinking, and carrying drones, selfie sticks, and tripods are banned on site.

Accessibility

• The stadium and museum offer wheelchair access; however, the final floor of the stadium can only be reached by stairs and is not accessible to wheelchairs.
• Note that numerous staircases are part of the tour route.

Certified guide dogs are permitted provided you have the necessary documentation.

Additional information

• Your timed entry tickets are only valid for your selected time and day. Ensure to arrive within this slot.
• The locker rooms and benches remain closed due to ongoing renovations at the stadium.
• Tour routes may be subject to change because of renovation work or scheduled events, with updates provided on-site and via the Real Madrid website.
• On match days, access to the museum and panoramic views is available up to 5.5 hours before kickoff.
• If you opt for an upgrade, remember that tours are conducted in a single language—ensure it's your preferred one!

Children under five enjoy free admission but must be accompanied by an adult.