• All guests need a valid passport or ID card. This includes children since admission staff may ask to verify age or eligibility for any special rates.
• Suitable footwear is essential, as the tour involves walking distances.

What’s not allowed

• No food & beverages, narcotic substances, or sharp metallic tools are permitted. Plan your packing accordingly!
• A strict dress code applies: shoulders and knees should be covered; prohibited attire includes tank tops, strapless shirts, short shorts, short skirts, exposed backs/bellies, see-through clothing, flip-flops, bare feet, swimwear, festive wear, or attention-drawing designs for religious/promotional reasons.
• Hats and caps are generally not allowed unless worn for religious, spiritual, or medical purposes.
• Photography, sound recording, and video equipment require prior written authorization from the Press Department to be permitted.
• Luggage such as large bags, rucksacks, and personal items will undergo inspection at entry points.

Accessibility

• This tour is not accessible for wheelchairs or those with limited mobility.

Additional information

• The basilica can only be entered during your scheduled time, or up to 15 minutes late. It does not accept late arrivals beyond this window; arriving early is recommended.
• Fast-track entry allows you to bypass the ticket line but not security checks. These are mandatory and may cause brief delays—particularly at peak times. For a smoother experience, consider visiting during less busy periods like weekday mornings.
• Children under 6 years old, unaccompanied minors under 18, individuals with mobility issues, visual impairments, vertigo, or cardiovascular conditions cannot access the towers.
• You must enter through your guide. Make sure to review meeting point details on your ticket voucher thoroughly.
• Adverse weather may lead to tower closures without prior notice.
• Tower descent requires using stairs; elevators are only for ascent purposes.