What to bring

• If asked at entry, have a valid photo ID that matches your booking name on hand.
• You'll need either the smartphone voucher or printed ticket presented at entrance check-in points.

To use the audio guide effectively, ensure you have quality earphones and a phone with full battery life.

What’s not allowed

• Oversized bags such as large suitcases are prohibited for security reasons inside the museum.
• No food or drinks in exhibition areas to preserve artworks.
• Pets aren't permitted except those that serve as registered assistance animals.

The use of flash photography, selfie sticks, and tripods is banned within the premises.

Accessibility

• All museum facilities are wheelchair friendly with ramps and elevators installed throughout.
• You can borrow wheelchairs at information desks located in both Sabatini and Nouvel Buildings.
• A service animal is welcome if accompanied by the necessary official documentation for verification purposes.
• Adapted restrooms are available across all buildings within the museum complex.
• Parking spots designed for adapted vehicles can be found at the loading bay of the museum.

Visitors with a disability over 33% and their one companion enjoy free entry, provided they have official documentation proving eligibility.

Additional information

• The digital audio guide is accessible via an app; ensure your phone battery is fully charged beforehand.
• Children under the age of 14 must be accompanied by adults at all times during their visit.
• Note that museum operations are suspended on Tuesdays.
• Museum entry for individuals is free in the last two hours daily, though expect higher visitor numbers and potential crowding.
• Due to ongoing architectural improvements, library access will extend from 5pm to 9pm until November 21.

Note that some museum sections may be temporarily closed or restricted due to renovations or new collection setups.