What to bring

• If requested at the entrance, ensure your photo ID matches the name on your booking and is valid.
• You must present either a smartphone voucher or printed ticket upon entry or at the designated ticket office.
• Your phone should be fully charged for using an audio guide with your best earphones in hand.

What’s not allowed

• Large bags, suitcases, and oversized luggage are prohibited inside the museum due to security measures.
• No food or beverages are permitted within exhibition spaces.
• Pets are generally not allowed unless they're registered assistance animals.
• Flash photography along with selfie sticks and tripods is strictly forbidden.

Accessibility

• The museum offers wheelchair access, featuring ramps and elevators throughout the premises.
• You can borrow wheelchairs at information points located in both Sabatini and Nouvel Buildings.
• Servicing animals are welcome when accompanied by all necessary official documentation for verification purposes.
• Adapted restrooms are available across both buildings to cater to accessibility needs.
• The loading bay provides accessible parking specifically designed for adapted vehicles.
• Individuals with disabilities over 33% can enter the museum free of charge, along with one accompanying person. An official card or documentation is required to avail this benefit.

Additional information

• The digital audio guide operates via an app; ensure your phone has sufficient battery life before visiting.
• Children under the age of 14 must be accompanied by an adult at all times within the museum premises.
• Note that the museum is closed every Tuesday.
• The last two hours on each day offer free access to individuals, though it tends to become quite crowded during this time slot.
• Due to ongoing architectural improvements, the library will operate from 5pm to 9pm until November 21st.
• Certain areas might be restricted or closed temporarily as part of improvement works or new collection arrangements.