The voucher must be used on the selected date and within operating hours; Invalid after expiration • Please make sure the QR code is intact for scanning; low brightness or cracked screen may result in unsuccessful scanning; refunds will not be offered in the event of invalid redemption resulting from personal technical issues • Please provide your passport's English name when booking, staff on-site holds the right to refuse service to travelers whose travel name doesn't match personal details in the passport • Please provide additional time slots in the "Note" section when booking and arrive 45 mins prior to the time slot printed on your voucher. No changes or cancellations can be made once your reservation has been confirmed. Refunds and exchanges will not be granted to late arrivals • Free admission for children under age 3. Please bring children's passports for verification of age, and notify the number of eligible children in the "Note" section when booking • Children up to 15 years may not enter the attraction unless accompanied by someone 18 years or over. • The operating hours may be affected by weather conditions, please click here to view the operating details• London Eye tend to be crowded between 12:00pm and 3:00pm, thus capacity restrictions will be applied during the aforementioned period, please arrange your visit accordingly • Please note this is a shared experience so visitors will share a pod with other people • Guests under 18 years old are not allowed to drink alcoholic beverages. Please present your passport for age verification