What to bring

• A valid photo ID is necessary for entry, particularly if pre-booked tickets are collected or discounts applied for students and seniors.
• Carry a light jacket or shawl as the museum’s air conditioning maintains great temperatures in the galleries even on warmer days.

Have cash or cards ready to shop at museum stores and cafés, where you can purchase souvenirs, art books, or enjoy traditional Viennese cake before departure.

What’s not allowed

• Flash photography and tripods are prohibited as they may harm artwork and disrupt other visitors.
• Large bags, backpacks, and umbrellas must be stored in the cloakroom or lockers.
• No smoking is permitted inside the museum, including all indoor areas and public spaces.
• Pencils are the only writing tools allowed for sketching; colored pens, markers, and paints are not permitted within galleries.

Food and drinks must be left outside of exhibition halls.

Accessibility

• The museum offers full accessibility with ramps and elevators to all floors for those with mobility challenges.
• Complimentary wheelchairs can be reserved in advance or upon arrival at the entrance.
• Accessible restrooms are available throughout the facility.
• A sign language interpreter is available on request for visitors who are hearing impaired; booking ahead is recommended to ensure availability.

Service animals assisting guests with visual or mobility impairments are welcome in the museum.

Additional information

• Please check your email a day prior to the tour for any important updates or changes.
• The meeting points and transfer options depend on your selected tour, so refer to your booking confirmation for specifics.
• A minimum of 4 participants is required for small-group tours; if this number isn’t met, an alternative date will be offered or a full refund given.
• Skip-the-line tickets include reserved entry slots but require passing through ticket control and security checks.
• Transfers and admission to the Imperial Treasury are not included in the 2-hour tour.
• A licensed guide can lead groups of up to 14 people. Larger groups may incur additional costs for extra guides.
• The 3- and 5-hour tours feature about an hour of round-trip transfer between your meeting point and accommodation, depending on traffic and distance.
• Private transfers include pick-up and drop-off at accommodations in Vienna with a standard car (sedan) for up to 4 people or a larger van for 5 or more. Opting for a 5-person tour secures a larger vehicle.
• Children under 19 years of age can enter the museum free of charge.

The museum often hosts temporary exhibitions, so check with reception staff during your visit for any special displays.