What to bringEnsure you have a valid photo I

D on hand when entering the museum. This is particularly important if you're collecting pre-booked tickets or availing student/senior discounts. A light jacket or shawl can provide comfort, as air conditioning keeps gallery temperatures great even during warm days. Also, carry cash or cards for purchases at museum shops and cafés where souvenirs, art books, or traditional Viennese cake are available.

What’s not allowedFlash photography and tripods aren't permitted to protect the artwork and other visitors' experiences. Large bags, backpacks, and umbrellas should be stored in cloakrooms or lockers upon arrival. Smoking is prohibited inside all museum areas. For sketching or painting, only pencils can be used; colored pens, markers, and paints are not allowed within galleries. Additionally, food and drinks must remain outside the exhibition halls.

Accessibility

The museum offers full accessibility for visitors with mobility challenges through ramps and elevators on every floor. Complimentary wheelchairs are available at reception—reservation is possible in advance or upon arrival. Accessible restrooms can be found throughout the premises. Sign language interpreters are offered to hearing-impaired guests, but booking ahead ensures availability. Service animals assisting those with visual or mobility impairments are welcome.

Additional informationReview your email for any tour updates a day prior. Meeting points and transfer options depend on the selected tour; refer to your booking confirmation for specifics. The small-group tour requires at least 4 participants—alternatives will be provided if this number isn't met, including refunds or other dates. Although Skip-the-line tickets reserve entry slots, security checks are still mandatory.Transfers and Imperial Treasury visits aren’t included in the standard 2-hour tour. Licensed guides handle groups up to 14 people; larger group sizes may incur extra costs due to additional guides needed. The 3- and 5-hour tours incorporate about an hour for round-trip transfers from meeting points to accommodations, depending on traffic.Private transfer options include pick-up/drop-off at your Vienna accommodation: standard cars accommodate 1–4 passengers while vans cater to groups of five or more; booking a tour for up to five ensures van availability. Children under 19 enjoy free museum entry. For any temporary exhibitions during your visit, inquire with reception staff upon arrival.