• Admission ticket to the Double Conservatories (Flower Dome & Cloud Forest), Floral Fantasy, OCBC Skyway, and Supertree Observatory would be a one-time entry within the same day to the attraction and re-entry is strictly not allowed.• Kindly note that there will be no refund for guests who wish to use the Double Conservatories (Flower Dome and Cloud Forest) on the closure day.• You may approach to the Gardens by the Bay Main Ticketing Counter for additional help if you have encounter any ticket related issue. - Garden by the Bay Closure Dates - • Please refer to the official website for detailed closure times Taking Care of the GardensQ: Can I touch or pick the plants and flowers?A: Please do not touch, pick, or lean on the plants and flowers. These are living exhibits that wecarefully care for and preserving them allows all guests to enjoy the Gardens’ natural beauty.Q: Can I feed the birds or wildlife?A: It is illegal to feed wildlife in Singapore under the Wildlife Act. If you are caught feeding wildlife,you may incur a maximum fine of up to $10,000. It can also disrupt their natural behaviour. Let’senjoy their presence from a respectful distance.Food, Cleanliness & Personal BelongingsQ: Can we eat or drink inside the attractions?A: Food and drinks are not allowed inside Flower Dome, Cloud Forest, Floral Fantasy, SupertreeObservatory and OCBC Skyway. Please enjoy your meals at outdoor areas or at our food andbeverage outlets.Q: Where should we dispose rubbish?A: Please use the bins provided around the Gardens. Let’s all help keep our shared spaces clean.Q: Can we use the strollers or wheelchairs which are located at dome reception areas?A: Strollers, scooters, and wheelchairs located at the dome reception areas may be reserved orprivately owned. Please check with our staƯ before use.Photos, Queues & Personal SpaceQ: Can I take photos or videos of other guests?A: Out of respect for others’ privacy, please avoid taking photos or videos of other guests withouttheir consent. Respecting others’ privacy helps everyone feel safe and comfortable.Q: What should I do when queuing?A: We appreciate your kind patience especially during peak periods. Always follow queue markersand wait your turn. Please refrain from queue-cutting to ensure fairness for all visitors. If visiting in agroup, please queue together and be mindful of others around you.Q: Are there popular places to take photos?A: There are many scenic locations throughout the Gardens that are popular for photo-taking. Wekindly ask guests to be considerate of others who may be waiting, and to avoid occupying thesespaces for extended periods so everyone can have a chance to enjoy and capture their ownmemories.Families with Children, Strollers & Missing PersonsQ: Can I bring a stroller into the attractions?A: For everyone’s safety and comfort, please park stroller in designated areas before entering theattractions. Our staƯ will guide you.Q: Can guests explore the Gardens freely?A: Guests are welcome to explore at their own pace, but we recommend that groups stay closetogether and keep in touch throughout the visit. To avoid confusion or unnecessary worry, it’s helpfulto agree on meeting points in case anyone gets separated.Guests are encouraged to stay connected on their mobile phones in case their loved ones need toreach them. Free WiFi is available throughout the Gardens to help guests stay connected. If a lovedone requires special care/attention, it is advisable to keep a copy of emergency contact informationon him/her.Escalator & Safety BehaviourQ: Are there any safety rules for escalators?A: Yes – for safety, please do not sit, play, or run on escalators. Do not place any item into the sidepanels or bring strollers onto escalators. These actions may lead to injuries, equipment damage, orservice disruptions. Please supervise children when using escalators and moving walkways.Respecting StaƯ and Other GuestsQ: Who can I approach for help during my visit?A: Our friendly staƯ and ambassadors are located throughout the Gardens. They are happy to assistwith directions, group coordination, or any questions you may have.Q: How should guests interact with staƯ?A: Our staƯ are here to keep your visit smooth and safe. We appreciate your support in treating ourteam members with courtesy and respect, especially during peak periods. If you are unsure aboutanything, just ask - we’re happy to help.Best Times to VisitQ: When is the best time to avoid large crowds?A: For a more relaxed visit, we recommend coming on weekday mornings or early afternoons, asweekends may be more crowded.