What to Bring

• Dress warmly for winter conditions using good under-layers, warm socks, hats, and gloves.
• If required at the entrance, have a valid photo ID that matches your booking name.

Arrange hotel pick-up if needed; otherwise, know this meeting point address: Rovakatu 24, 96200 Rovaniemi.

What’s Not Allowed

• Pets are not allowed on the tour.
• No strollers permitted.
• Infants must be seated properly during transportation and cannot sit on laps.

Alcoholic beverages should not be brought along as they aren't included in the experience.

Accessibility

• The tour is neither wheelchair nor stroller accessible.

No public transportation nearby; private transport or pick-up needed.

Additional Information

• Professional winter overalls and boots are typically provided, with rental available at an extra cost if not included in your package.
• Pick-ups from hotels outside the city centre incur surcharges for locations more than 10 kilometres away; those within must arrange their own transport to the meeting point.
• Appropriate winter attire is essential due to operating conditions, ensuring comfort and safety.
• Infant seats are available upon request.
• The tour welcomes families of all ages.
• A minimum group size of two people is needed; solo travelers may face cancellations if this number isn't met.
• This experience holds Sustainable Travel Finland (STF) certification for responsible tourism practices.
• Cancellation fees are as follows: 100% fee if cancelled one day or less before the event, 50% fee seven days prior, and a 10% fee within 365 days of the date.

Verify your ticket details beforehand; meals, souvenirs, and meeting/pictures with Santa Claus may not be included in all options.