What to bring

• Dress appropriately for winter conditions; use good under-layers, warm socks, hats, and gloves.

• Bring a valid photo ID to match the name on your booking if requested at the entrance.

• If you have not arranged hotel pick-up, ensure you know the meeting point address: Rovakatu 24, 96200 Rovaniemi.

What’s not allowed

• Pets are not permitted on this experience.

• Strollers are not allowed.

• Infants must not sit on laps during transportation.

• Alcoholic drinks are not included and should not be brought on the tour.

Accessibility

• This experience is not wheelchair accessible.

• This experience is not stroller accessible.

• There is no public transportation nearby; private transportation or pick-up is required.

Additional information

• Professional winter overalls and boots are provided for most variants; if not included, they are available for rental at an additional fee.

• Hotel pick-up and drop-off are available for accommodations outside the city centre; surcharges may apply for locations 10 kilometres or further from the centre. Guests staying in the city centre must make their own way to the meeting point.

• The tour operates in winter conditions; appropriate dress is essential for your comfort and safety.

• Infant seats are available upon request.

• The experience is family-friendly and suitable for all ages.

• A minimum of 2 people is required for the tour to operate; solo travelers may be subject to cancellation if the minimum is not met.

• The tour is Sustainable Travel Finland (STF) certified for responsible tourism practices.

• Cancellation policy: 100% fee if cancelled 1 day or less before the event, 50% fee if cancelled 7 days or less before the event, 10% fee if cancelled 365 days or less before the event.

• Meals, souvenirs, and meeting/pictures with Santa Claus may not be included in all ticket options; check your ticket details before arrival.