The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.[Notice on Real-Name Verification for All Platform Products]“Please Bring Your Original ID | Real-Name Admission Announcement”Dear Guests,To maintain fair skiing order and further protect your consumer rights and experience, real-name verification will now be strictly enforced for all visitors. All guests must bring their original ID card, passport, or Mainland/Hong Kong/Macau/Taiwan travel permit for on-site verification.Important Notice:Only visitors whose identity matches the submitted document will be allowed entry. Guests without the original document or with mismatched information will not be permitted. This policy is designed to protect your personal rights, prevent misuse of identity information by scalpers, and ensure every guest can enjoy the snow safely and securely.Thank you for your support and cooperation in helping us create a smooth and orderly skiing environment!For any questions, please contact Huafa Ice & Snow Miracle Customer Service at 400-895-9888 or consult staff on-site. [Ticket Information] 1. The above fees do not include:• Ski gloves, goggles, and face mask are not included.• Ski lessons are not included. Those who require lessons can inquire on-site. The price is subject to the price posted by the ski resort.• This does not include dining, shopping, or other expenses not mentioned in the "Included in Price" section within the ski resort. 2. Booking Requirements:• The actual information of the participants must match the identification information filled in during booking. If there are accompanying persons, please use their respective identification information to purchase tickets. Minors should fill in their own identification information for booking and enter the ski resort together with the adult who purchased the ticket. Please ensure that the identification information of the participants/travelers filled in during booking is accurate, true, and complete. Any inability to verify or enter the ski resort or any losses caused by false or incorrect information submitted will be borne by the participant. 3. Requirements for entering the ski resort:• Please use your ticket on the designated date. Tickets are valid for one-time use only; re-entry requires a new ticket. Please note the latest opening time on the day of your visit and plan your entry accordingly to avoid insufficient play time. No ticket extensions or refunds will be offered for those who miss their turn. Please note that during holidays, there may be large crowds; please arrive early to exchange your ticket and queue for entry. During peak hours, crowd control measures may be implemented. Thank you for your cooperation! 4. How to enter the ski resort:• ShenZhen Huafa Snow BONSKI uses a real-name system. Please bring a valid ID on the day of your visit and exchange your ticket serial number and ID for a ski pass at the ski resort's self-service card machine or ticket window. You will need both your ID and ski pass to enter 5. Friendly Reminder: Before purchasing, please carefully read the relevant rights and benefits statement, refund and cancellation policy, travel instructions, safety instructions, and other relevant information for this product. [Operating Hours]• General hours: 10:00 – 22:00• Park entry: 10:00 – 20:00 [Refund Policy (Plans including train tickets cannot be canceled or refunded)]• For the above tickets, if a refund is requested at least 2 days before the valid date, no handling fee will be charged.• If refunded 1 day before the play date, a 20% handling fee of the payment amount will be applied.• No refunds are allowed on the day of use or after the valid date. Once a ticket is collected, used, or expired, it cannot be refunded.• Partial refunds are not allowed. Refund requests must include the entire order. If an order contains multiple tickets and any one ticket is used or collected, all remaining unused tickets in that order automatically become non-refundable. Confirm the number of travelers carefully before placing the order. • Note: The above refund rules apply only to standalone ski tickets. Plans including train tickets cannot be canceled or refunded. If you wish to purchase both standalone ski tickets and ski ticket + train ticket plans, it is recommended to place separate orders, as tickets within a single order cannot be partially refunded; the whole order becomes non-refundable. [Timing and Other Instructions]• The timing of ShenZhen Huafa Snow BONSKI is as follows: the timer starts when you swipe your card at the first gate and ends when you exit the last gate. Any time exceeding the ticket type will be considered as overtime, and you will need to pay the difference according to the price posted at the ticket office • ShenZhen Huafa Snow BONSKI Date Definition: - Off-season: Dates other than the standard and peak season - Standard season: Saturdays and Sundays that are not a national holidays and adjusted holidays Christmas week (December 20–28) - Peak season: National holidays and adjusted holidays • ShenZhen Huafa Snow BONSKI provides ski suits, ski boots, helmets, skis, ski poles (for skis only), lockers, and ski passes. Please compensate for any damage or loss according to the prices posted at the ski resort • After entering the ski resort, please keep your ski pass safe and carry it with you. You need to use the ski pass to pick up/return equipment and enter/exit the corresponding ski slopes. The ski pass will be collected when you leave the ski resort. If you lose it, you will need to pay a replacement fee according to the on-site fee notice. [Important Information for Visitors]• With the ski card, you can choose to collect either snowboard or ski equipment. Once collected, it cannot be exchanged.• Please be sure to bring your valid ID on the day of your visit. If the ID presented on the day of your visit does not match the information on the ticket purchase document, you will be deemed to have automatically forfeited your right to use the ticket, and you will not be allowed to enter the ski resort; the ticket will not be refunded or changed.• Please keep your ticket code safe and do not disclose it to others. Disclosing or losing your ticket code will prevent you from entering the ski resort, and you will need to purchase a new ticket. Please keep your ski pass safe after collection. If a visitor is unable to enter the ski resort or enjoy the slopes due to loss or damage, they will need to purchase a new ticket.• For those under 18 years of age, it is recommended that they be accompanied by an adult with the ability to provide safe supervision when purchasing tickets for skiing activities. [Ski Resort Facilities]• Toilets and hairdryers are available on the first, second, and third floors, in the cold area, and in long-stay rooms. • ① Entrance/exit of the airlock on the first floor of the warm zone ② Next to the storage area on the second floor of the warm zone ③ Entrance/exit of the airlock on the third floor of the warm zone • A separate mother and baby room is located outside the restrooms and turnstiles on the second floor of the ski resort. [Hong Kong City – Huafa Snow BONSKI Ticket Instructions (Only applicable to plans including tickets)]Island Cross-Border Open Ticket Reservation Process:• In-Person at Ticket Office: Customers can go to the “Island Cross-Border” ticket office in Hong Kong, provide the ticket number, travel itinerary, and departure time, and the staff will reserve the seat and print the ticket for the customer. • Customer Service Reservation: Customers can call the customer service hotline and provide the ticket number, travel itinerary, and departure time. Customer service will reserve the seat, but the customer must go to the ticket office to print the ticket before boarding. Mainland China Customer Service Hotline: (86) 400 8822 322 Hong Kong Customer Service Hotline: (+852) 2979 8778 • Mini Program Reservation: Customers can use the “Island Cross-Border” WeChat/Alipay Mini Program to reserve seats themselves. After a successful reservation, customers must go to the ticket office to print the ticket before boarding. For the mini program reservation process, please click the link.