The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.[Shuttle bus service between Hong Kong city center and Guangzhou Sunac Hot Snow Miracle] Taiwan-Hong Kong Express Rail Link Open Ticket Seat Collection Process: 1. Retrieve Seats at Stores: Customers can go to the "China-Hong Kong Express" stores in Hong Kong, provide their ticket number to the store staff, and inform them of their travel time. The store staff will then help the customer retrieve their seats and print their tickets. 2. Seat retrieval by customer service: Customers can call the customer service hotline, provide their ticket number, and inform the customer service representative of their desired travel time. The customer service representative will then retrieve the seat and print the ticket for the customer. Mainland customer service hotline: (86) 400 8822 322 / Hong Kong customer service hotline: (+852)-2979 8778 3. Seat reservation via WeChat mini-program: Guests can reserve seats themselves through the "Huandao Zhonggangtong" WeChat/Alipay mini-program; after successfully reserving a seat, they need to go to the store to print the ticket. For detailed instructions on using the location retrieval mini-program, please click the link.