9/11 Memorial & Museum Tickets

Step into a place of remembrance, reflection, and resilience at the 9/11 Memorial & Museum, where powerful storytelling, historic spaces, and personal artifacts create a deeply moving journey through one of the most defining moments of modern history.

Getting started

Arrive at the 9/11 Memorial & Museum at your selected time slot and enter through the main museum entrance at the World Trade Center site. All visitors must undergo a mandatory security screening, similar to airport security checks. Present your validated ticket at entry; a government-issued photo ID may be requested. Large bags are discouraged, and security procedures are in place to ensure a respectful and safe experience for all visitors.

What to expect

9/11 Memorial & Museum

A world-renowned cultural institution located at Ground Zero, the 9/11 Memorial & Museum honors the victims of September 11, 2001, while documenting the events, aftermath, and lasting global impact of the attacks.

Features

• Twin Reflecting Pools: Stand at the footprints of the original Twin Towers, where North America’s largest man-made waterfalls flow into serene pools etched with the names of nearly 3,000 victims, creating a space for quiet reflection.

• Survivor Tree: See the Callery pear tree that survived the attacks and was nursed back to health, now standing as a living symbol of hope, resilience, and renewal amid the white oak grove.

• Historical exhibition: Follow a detailed chronological narrative of September 11, from the morning before the attacks to their immediate aftermath, including powerful coverage of the Pentagon and Flight 93.

• In Memoriam exhibition: Connect personally with the individuals behind the tragedy through photographs, recorded memories, and stories shared by families, friends, and colleagues.

• Foundation Hall: Witness some of the museum’s most iconic elements, including the original slurry wall that held back the Hudson River and the last column, covered with messages left during recovery efforts.

• Artifacts and multimedia displays: Explore thousands of objects, audio recordings, and large-scale remnants that bring history into focus while honoring the human stories at its core.

Enhance your visit with an expert-led walking tour of the World Trade Center site, followed by priority access to the museum. Ideal for visitors seeking deeper historical insight, contextual storytelling, and a more structured experience.

Know before you go

Accessibility

• Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.

• All public restrooms have wheelchair-accessible stalls.

• Service animals are allowed at the Memorial.

Additional information

• There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age.

• All visitors and baggage are subject to security screening, including any personal mobility devices.