Staybook Holidays Privacy Policy

This refers to information that can directly identify you as an individual:

• Contact Information: Your full name, email address, phone number, and mailing address.
• Identity Information: Such as passport or government-issued ID details, if required for your booking.
• Account Information: If you create an account, we collect your username, password, and other preferences.
• Payment Information: Including credit or debit card numbers, billing information, and transaction history when you make a booking.
• Booking Details: Information on the hotels, services, or tours you book with us.

This information does not directly identify you:

• Device Information: Such as IP address, browser type, device type, and operating system.
• Usage Information: Details about how you interact with our website or app, including page views, clicks, and other actions.
• Location Data: We may collect general location information, or precise location data if you grant permission on your device.
• Cookies and Tracking Data: We use cookies, pixels, and other tracking technologies to collect data on user behavior, preferences, and browsing activity.

This refers to information that can directly identify you as an individual:

• Booking and Reservations: We use your information to facilitate your bookings, confirm reservations, and manage your payments.
• Account Management: If you create an account, we use your information to maintain and manage it, including your preferences and saved settings.
• Customer Support: To respond to your inquiries, requests, or feedback, and to provide any support needed for your bookings.

With your consent, we may send you promotional emails or offers. These may include:

• Special Offers: Discounts, exclusive offers, or upcoming events and promotions.
• Market Research and Development: Your information helps us analyze trends and usage to develop new services or improve existing ones.

Service Optimization: We analyze usage data to enhance our website, app functionality, and customer experience.

• Service Updates: Important information related to your account or bookings.
• You can opt out of marketing communications by following the “unsubscribe” link in our emails or by contacting us directly.

We may use your information as required by law, or as necessary to protect our company, customers, or partners:

• Legal Requirements: To comply with applicable laws, regulations, and legal requests.
• Protective Measures: To prevent fraud, abuse, or other harmful activities that may compromise the safety of Staybook, our users, or the public.

We work with third-party vendors and partners who assist us in providing our services:

• Payment Processors: To securely handle transactions, process payments, and prevent fraud.
• Booking Partners: Including hotel chains, tour operators, and other providers involved in delivering the service you’ve booked.
• Analytics and Advertising: Partners that help us analyze data and improve our marketing efforts. All third-party vendors are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services for Staybook.

If Staybook is involved in a merger, acquisition, or asset sale, your information may be transferred. In such cases, you will be notified of any change in ownership or the privacy policy before your data is affected.

We may disclose your information if required by law or in response to valid requests by government authorities (such as a court or regulatory agency) or to:

• Comply with legal obligations.
• Protect and defend the rights or property of Staybook.
• Prevent or investigate possible wrongdoing related to our services.
• Protect the personal safety of users, employees, or the public.

You can request access to the personal data we hold about you or request a copy of it in a structured, machine-readable format.

If you believe that your information is inaccurate or incomplete, you can request a correction. You may also have the right to request deletion of your information in certain circumstances.

You may request restrictions on the processing of your data or object to certain processing activities, such as marketing.

Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent will not affect the legality of processing that occurred before its withdrawal.

To exercise these rights, please contact us at privacy@staybook.in. We will respond to requests within the timeframe required by law.

• Necessary Cookies: Essential for website functionality.
• Performance and Analytics Cookies: To monitor usage and improve site performance.
• Marketing Cookies: To deliver targeted advertisements based on user behavior.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.